Terms & Conditions

Baba Sultan Fragrance

Welcome to Baba Sultan Fragrance. By accessing or purchasing from our online store, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

  • Baba Sultan Fragrance is an online store specializing in perfumes and fragrance products.
  • These terms apply to all users, visitors, and customers of our website and social platforms.
  • We reserve the right to modify or update these terms at any time without prior notice.

2. Product Information

  • We strive to display accurate product descriptions, images, and prices.
  • Minor variations in packaging or color may occur due to screen or manufacturer changes.
  • All perfumes are for external use only.

3. Pricing & Payments

  • All prices are subject to change without prior notice.
  • Full payment must be completed before order processing.
  • We reserve the right to cancel orders due to pricing errors or suspected fraudulent activity.

4. Order Confirmation

  • Order confirmation is sent via WhatsApp, email, or SMS.
  • Confirmation does not guarantee shipment and depends on availability and verification.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary.
  • We are not responsible for delays caused by courier services or incorrect address details.
  • Shipping charges, if applicable, are displayed at checkout.

6. Customer Responsibility

  • Customers must provide accurate delivery and contact information.
  • Unjustified refusal of orders may result in future order restrictions.

7. Intellectual Property

  • All website content, logos, images, and text belong to Baba Sultan Fragrance.
  • Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

  • Baba Sultan Fragrance is not liable for indirect or consequential damages.
  • Fragrance preference is subjective and not considered a defect.

9. Governing Law

These Terms & Conditions are governed by applicable local laws where the business operates.

Return & Refund Policy

Baba Sultan Fragrance

1. No Return on Opened Products

Due to hygiene reasons, opened, used, or damaged perfume bottles are not eligible for return or refund.

2. Eligible Returns

  • Wrong product delivered
  • Damaged or leaking product upon delivery
  • Issue must be reported within 24 hours of delivery
  • Product must be unused and in original packaging

3. Proof Requirement

Customers must provide clear photos or videos showing the issue. Claims without evidence may not be approved.

4. Refund Process

  • Approved claims may receive a replacement or refund.
  • Refunds may take 7–14 working days after approval.

5. Non-Refundable Cases

  • Change of mind after purchase
  • Dislike of fragrance scent
  • Minor packaging damage not affecting product quality
  • Courier delays or incorrect address provided by customer

By placing an order with Baba Sultan Fragrance, you confirm that you have read, understood, and agreed to these Terms & Conditions and Return & Refund Policy.